Support Engineer 3rd-level Support (m/f/d)

boTec supports renowned, global customers in the process industry in optimising their business processes. We design, implement and support innovative and business-critical software solutions that our customers use in the context of digital transformation, energy transition and Industry 4.0. Intelligent integration technology and a flexible, competent and cooperative partnership are valued by our customers.

Support Engineer 3rd-level-Support (m/f/d)

immediately / flexible / permanent

As a Support Engineer for 3rd-level support (m/f/d), you’ll work in a competent and dedicated team, continuously maintaining and caring for our high-quality and sustainable software portfolio. Collaborating closely with your team members, you also provide services related to our integration platform for our customers. We provide you with a wide range of classic and modern technologies and programming environments.

Your tasks

  • Receiving and categorizing incidents or customer inquiries
  • Performing error analysis and resolving incidents
  • Quality assurance and documentation of incidents
  • Collaborating to optimise support processes
  • Independent maintenance and upkeep of our standard software
  • Introduction and updating of our integration platform
  • Providing support for customer migrations (on-premise, AWS, and Azure Cloud)
  • Provision of extended services such as consulting, training, and knowledge transfer
  • Collaborating closely with the development department, quality assurance, and documentation teams

We offer

  • An interesting position in a growing software company within the climate- and geopolitically relevant international B2B environment
  • A family-friendly environment with flexible working hours and the option to work from home
  • A competent and committed team with an open and cordial interaction in an international environment
  • Flat hierarchies with short decision making
  • Company pension plan and healthcare package
  • An attractive package with a salary commensurate with your qualifications and experience

Our requirements

  • Successfully completed education or degree in the field of computer science or an equivalent qualification
  • Excellent analytical skills for diagnosing issues and identifying root causes
  • Proficient in MS operating systems and the MS Office suite
  • Expertise in both ‘Amazon RDS for Oracle’ and the ‘Microsoft Azure Cloud Services’ environment
  • Solid knowledge in the tech stack: Express.js, Node.js, Antlr, RxJS, C#, TypeScript, Java, Script, Git, DevContainer, VSCode, OAuth, JWT, OPA, LDAP, Docker, Kubernetes, dapr, Azure, AWS, GKE, databases (relational, graph, cloud-native), ETL, PL/SQL, SQL
  • Good German and English language skills are desirable

Are you interested?

Then send your application via email to, fill out the  contact form or get in touch with your contact person Uwe Rupp, directly by phone.

Uwe Rupp
boTec GmbH
Kaiser-Friedrich-Ring 98
65185 Wiesbaden

+49 (0)611 950030 0

We look forward to hearing from you!

Get in touch with us

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