Support Engineer 3rd-level Support (m/f/d)

boTec supports renowned, global customers in the process industry in optimising their business processes. We design, implement and support innovative and business-critical software solutions that our customers use in the context of digital transformation, energy transition and Industry 4.0. Intelligent integration technology and a flexible, competent and cooperative partnership are valued by our customers.

Support Engineer 3rd-level-Support (m/f/d)

immediately / flexible / permanent

As a Support Engineer for 3rd-level support (m/f/d), you’ll work in a competent and dedicated team, continuously maintaining and caring for our high-quality and sustainable software portfolio. Collaborating closely with your team members, you also provide services related to our integration platform for our customers. We provide you with a wide range of classic and modern technologies and programming environments.

Your tasks

• Receiving and categorizing incidents or customer inquiries
• Performing error analysis and resolving incidents
• Quality assurance and documentation of incidents
• Collaborating to optimise support processes
• Independent maintenance and upkeep of our standard software
• Introduction and updating of our integration platform
• Providing support for customer migrations (on-premise, AWS, and Azure Cloud)
• Provision of extended services such as consulting, training, and knowledge transfer
• Collaborating closely with the development department, quality assurance, and documentation teams

We offer

• An interesting position in a growing software company within the climate- and geopolitically relevant international B2B environment
• A family-friendly environment with flexible working hours and the option to work from home
• A competent and committed team with an open and cordial interaction in an international environment
• Flat hierarchies with short decision making
• Company pension plan and healthcare package
• An attractive package with a salary commensurate with your qualifications and experience

Our requirements

• Successfully completed education or degree in the field of computer science or an equivalent qualification
• Excellent analytical skills for diagnosing issues and identifying root causes
• Proficient in MS operating systems and the MS Office suite
• Expertise in both ‘Amazon RDS for Oracle’ and the ‘Microsoft Azure Cloud Services’ environment
• Solid knowledge in the tech stack: Express.js, Node.js, Antlr, RxJS, C#, TypeScript, Java, Script, Git, DevContainer, VSCode, OAuth, JWT, OPA, LDAP, Docker, Kubernetes, dapr, Azure, AWS, GKE, databases (relational, graph, cloud-native), ETL, PL/SQL, SQL
• Good German and English language skills are desirable

Are you interested?

Then send your application via email to career@botec.com, fill out the  contact form or get in touch with your contact person Nelly Wascher, directly by phone.

We look forward to hearing from you!