Damir leads and manages all software support operations, both for boTec’s core products and for custom solutions developed with our customers. He is also responsible for customer enablement and the portfolio of IT services that add value to our customers, such as performance audits and migration to new infrastructure. Damir leads a team of support and service engineers to achieve high customer satisfaction by delivering services on time, on budget and on quality.
While proactively working with customers to implement and maintain a high-performance environment for boTec’s software and services, he assists Martin with the overall service strategy. Damir has a strong managerial and scientific background with more than 20 years of managerial, commercial and technical experience gained in major companies and research institutes worldwide. He uses his expertise in large IT projects and service management to standardise and optimise our integration platform across several international companies, significantly increasing customer adoption.